Can You Help With My New bet365 Account?
Welcome to bet365! Let's help get you started.
How Do I Create An Account?
Let's set up your bet365 account. Select the link here and follow the steps on screen. This account is yours, so use a unique username and password to identify yourself.
Struggling To Open An Account?
Struggling to open an account with us? If may be due to our services not being available in your country. Contact our Customer Services team to check if our services are available to you.
What is One Time Passcode?
Also known as OTP, One Time Passcode is required upon account creation. You will be prompted to verify your cell phone number in order to log in to your account once you have submitted the open account form.
You won't be able to log in to your account until your cell phone number has been verified with an OTP. If you bypass the check, then you will be prompted to complete the check upon each login.
If you do not receive your One Time Passcode within 2 minutes, please check the SMS “spam” folder on your device.
If you experience issues when attempting to get your One Time Passcode, please Contact Us and we can assist you further.
Is My Verification Complete?
Ensuring the security of your account and meeting regulatory requirements are a top priority for us.
If verification is incomplete, you will be unable to access the full range of services offered.
Unsure how to find verification? Select the link here.
Here's how our verification process works:
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Verify your Social Security Number.
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Verify your full name and date of birth.
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Verify your residential address.
You will need to provide two or more documents to verify who you are.
You can visit Verification to view your current status and find out more details at any time.
When Will My Document Be Reviewed?
Wondering when your document will be reviewed? We understand you want to start using our services as soon as possible, so we aim to review all of your documents within 48 hours.
We recommend you follow these tips before submitting a document.
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Showing the full document (including all four corners) as seen below.
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Providing a document that hasn't expired.
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Providing a document that supports your country's requirement.
We can sometimes receive a high volume of documents, which may cause a small delay in your documents being reviewed. Once completed, you will receive a notification via email.
You can check on your verification status by selecting here. Once you are fully verified, you should be able to use our full range of services.
How do I deposit?
Depositing funds into your bet365 account is straightforward.
To find out how you can deposit using your preferred payment method, follow the link here.
The time it takes for your deposit to be processed can vary depending on the payment method you choose. Detailed information on clearance times can be seen on the Payment Methods table.
Why can't I deposit?
Encountering an issue when trying to deposit funds can be frustrating, we're here to help you get back on track.
Are Your Details Correct?
If you need a reminder of how to check your payment details, follow the instructions below.
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Go to My Account on the bet365 homepage.
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Select Deposit.
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Select the Payment Methods shown and choose the one you want to use.
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Follow the on-screen instructions to successfully deposit.
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You can review the cards you have linked to your account as well.
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Go to My Account, followed by Bank.
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Here you can see your linked cards. You can now edit current card options and add up to five new ones.
Reached your deposit attempt limit?
We have a cap on the number of unsuccessful deposit attempts from a card within a 24-hour period. If you're nearing this limit, you might see the below pop-up warning when trying to make a deposit.
Here's some other things you should check if your deposits are declined.
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Sufficient Funds: Make sure your payment method has enough funds to cover the deposit.
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Blocked transactions: Sometimes card issuers might block transactions to gaming companies. If you suspect this is the case, reaching out to your card issuer could provide clarity.
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Verification Process: You need to complete your verification process to deposit. You can learn more about the verification process here.
What's On The Homepage?
The Homepage is where you can find all the features that are available to you at bet365. Aside from the betting options available on the homepage, there are a few key things to keep an eye out for.
Promos: Want to know the Promos available to you? Select Promos in the top left of our site.
My Bets: Once you've placed a bet with bet365, you'll want to know how it's going. Select My Bets to see any potential Cash Out prices and live bets, as well as those which have yet to be settled and ones where settlement has taken place.
My Account: This is the go-to place to see the most important parts of your bet365 account. Select the icon to find links on how to deposit and withdraw money, see your betting history, and update your account preferences.
Search Bar: The Search Bar can be used to search for a player, team, or event, making it easy to find what you want to bet on.
Help: Need a helping hand? Help is there to get those all-important FAQs answered. We have the most popular links to the help site available here.
Form & Stats: Further information on a player, participant, team, or event could be the difference in your decision making. Be sure to check out our Form & Stats links to get all the latest information before you go to place your bet.
Scores & Results: Need to quickly know what's going on in the latest game? Live Scores tells you what's happening right now. Results is also there in case you wanted to know how the game finished.
Now you know how to use bet365 and put money in your account. Let's find out how to place a bet.
How Do I Place A Straight Bet?
Wondering how to place a bet on your favorite sports? Take a look at our guide below.
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Once you have chosen your sport, select a league/market.
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Make your selections.
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Set your wager and select Place Bet.
Want to see how your selections are going? Select My Bets at the top of the screen. It should look like the example below:
How Do I Place A Parlay?
Want to test your knowledge over multiple games? Let's look at how you can place your Parlay.
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Pick your Sports and Markets: Your selections will be added to your Bet Slip.
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View your Parlay: The largest available parlay will be shown at the bottom of your Bet Slip. For more options, select More Parlays.
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Wager your Bet: Enter your wager in the box for the bet type you're interested in and select Place Bet.
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The bet types available will depend on how many selections you've made. For more bet types like Bankers, If Bets, and Teasers, use the Edit option on mobile or the drop-down menu on desktop at the top of your Bet Slip.
Can't find the bet type you're looking for? Feel free to Contact Us for assistance.
How Do I Withdraw Funds From my Account?
Want to know how to retrieve your money if you win with us? Let's look at how you can do this.
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Head to My Account.
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Select Bank.
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Select Withdrawal and fill out your details.
Why can't I withdraw?
Encountering an issue when trying to withdraw funds can be frustrating, check the below to help you with any issues you may be experiencing.
Are you fully verified?
Firstly, your account needs to be fully verified. Head over to our Verification page for all the details you need.
Are your details correct?
Let's look at how we can check whether your details are correct.
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Go to my account on the bet365 homepage.
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Select Bank.
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Select Withdraw.
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Follow the on-screen instructions to successfully withdraw.
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You can review the cards you have linked to your account as well.
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Go to “My Account”, followed by “Bank”.
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Here you can see your linked cards. You can now edit current card options and add up to five new ones.
Received an error code?
Encountered an error code or message while trying to withdraw? Simply Contact Us with the error code or message, and we'll work on resolving it for you.