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The following bet365 Group U.S. entities (“bet365”, “we,” “us” or “our”) is committed to privacy and will only use Personal Information in accordance with the terms of this Privacy Policy. This Policy governs the collection, use, retention and disclosure of Personal Information received from your use of our services:
Hillside (US New Media Holdings US) INC Hillside (US New Media) LLC Hillside (Fantasy) LLC Hillside (Technology US) LLC Hillside (Shared Services US) LLC Hillside (Arizona) LLC Hillside (California) LLC Hillside (Colorado) LLC Hillside (Indiana) LLC Hillside (Iowa) LLC Hillside (Louisiana) LLC Hillside (New Jersey) LLC Hillside (New York) LLC Hillside (Ohio) LLC Hillside (Texas) LLC Hillside (Virginia) LLC Please note, this Policy does not apply to any of our non-U.S. subsidiaries.
Please note, this Policy does not apply to any of our non-U.S. subsidiaries.
To the extent that we provide you with notice through our services of different or additional privacy policies or practices (e.g. at the point of collection), those additional terms shall govern such data collection and use.
TYPES OF PERSONAL DATA COLLECTED
Personal Information is gathered in two ways:
1. From your interaction with our website and services, i.e., certain Website information about you, such as domain name, IP address, browser type and page views, mobile device ID and type, and geolocation which is collected through our Website's or our Apps’ technology to provide certain functionality to you, to remember you when you return, to customize our Website to your preferences and manage content, and compile statistics about Website usage; and
2. Directly from you, when
a. you voluntarily submit Personal Information such as, first and last names, addresses, email address(es), phone numbers, birthdate, preference information, and
b. when you register to become a user of the Website or the Apps we will collect the password and related security information.
When we collect this type of information we will notify you as to why we are asking for information and how this information will be used either in this Policy or separately at the point at which the information is collected if not described in this Policy.
RIGHT NOT TO PROVIDE INFORMATION
In certain jurisdictions, you may have the right not to provide Personal Information. However, if you elect not to provide such information, you may not be able to utilize certain services.
GEOLOCATION
In order to provide services to you bet365 is required to establish your physical location from technologies like GPS, Wi-Fi, or cell tower proximity. Without this information we will be unable to provide services to you.
COOKIES/ONLINE TRACKING
Some information that we collect about you is collected passively through the use of "cookies". Cookies are small files of information, which save and retrieve information about your visit to the Website - for example, how you entered and navigated our Website, and what information was of interest to you. We use this information to remember you when you return and to customize our Website to your preferences.
There are two types of cookies: session and persistent cookies.
• Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
• Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer.
• Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
DO NOT TRACK SIGNALS
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in the Cookies section (e.g. by disabling cookies).
PURPOSES FOR PERSONAL DATA COLLECTION AND USE
We collect and use such personal data to provide and improve our services, customer and technical support, and billing and marketing activities, to respond to requests, to process transactions, for administrative purposes, to fully comply with our legal and regulatory obligations and as otherwise instructed by customers and their authorized users.
DISCLOSURES TO THIRD PARTIES
bet365 does not sell your personal data for marketing, or any other, purposes. No such sales have been made in the preceding 12 months.
We disclose such personal data to the following types of third parties for the foregoing purposes:
• Affiliates, partners, contractors, service providers and other third parties to assist us in providing our services, support, responding to information requests and related activities to customers based on our instructions;
• Other group entities as part of business transactions, fulfilling your requests, providing our services, support, responding to information requests, permissible marketing, fulfilling all legal and regulatory obligations and related business activities;
• Other corporate entities as part of a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets.
We may be required to disclose personal data in response to lawful requests by public and regulatory authorities, including to meet national security or law enforcement requirements.
If we transfer your Personal Data to a third party, we will ensure the third party is contractually obligated to process your data only for limited, specific purposes consistent with this policy, to apply the same level of protection to that data as bet365.
As part of our service we may transfer data to other companies within the bet365 group, where this may occur we are committed to do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures a protection of your personal information to the standard required within the European Economic Area (EEA). Upon notice we will take reasonable and appropriate steps to stop and remediate unauthorized processing.
We remain responsible for the personal data that we share with third parties for processing on our behalf, and we remain liable under the Principles if such third parties process such personal data in a manner inconsistent with the Principles and we are responsible for the event giving rise to the damage.
DISCLOSURES OF PERSONAL DATA FOR A BUSINESS PURPOSE
In the preceding 12 months we have disclosed the following categories of personal information for a business purpose to the parties identified above:
• Identifiers including personal, government and online identifiers;
• California Customer Records personal information categories;
• Internet or other electronic network activity information;
• Commercial information; and
• Geolocation data.
RIGHTS OF ACCESS AND LIMITING USE AND DISCLOSURE
When required in your jurisdiction we will permit individuals to access, correct, amend or delete Personal Information that is demonstrated to be inaccurate or incomplete.
To exercise these rights, please contact us by emailing data.protection-usa@bet365.com or by contacting Customer Services on the Toll Free number 1-888-8-bet-365. Please note that should we, in any situation, be acting as a processor of personal data for our customer, we may first refer your request to the customer that submitted your personal data, and we will assist our customer as needed in responding to your request.
Reasonable access to Personal Information will generally be provided within forty-five (45) calendar days at no cost to you, subject to limited exceptions prescribed by law.
INQUIRIES OR COMPLAINTS
bet365 commits to resolve complaints about our collection or use of your personal information.
Individuals with inquiries or complaints regarding our Privacy Policy should first contact bet365 at data.protection-usa@bet365.com.
bet365 has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning human resources data transferred from the EU in the context of the employment relationship.
If the issue cannot be resolved through our internal processes, you may file a claim free of charge with the Maltese Information and Data Protection Commissioner, an independent EU dispute resolution provider, at https://idpc.org.mt/.
If you have a complaint left unresolved by all available recourse mechanisms, you may invoke binding arbitration.
ENFORCEMENT
Our commitments are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
YOUR CALIFORNIA PRIVACY RIGHTS / NOTICE FOR CALIFORNIA RESIDENTS
California residents who have provided Personal Information to us may obtain information or exercise other rights, regarding our processing and disclosures, if any, of Personal Information to third parties for third-party direct marketing purposes.
MAKING A REQUEST
Requests for any of these services may be made to the following email address: data.protection@bet365.com or through contacting Customer Services on the Toll Free number 1-888-8-bet-365.
All requests to access any rights must be verifiable. To be verifiable your request must:
• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Any disclosures we provide will only cover the 12-month period preceding the receipt of a verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
RIGHT OF ACCESS AND PORTABILITY
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
RIGHT OF DELETION
California residents ("CA customers") have certain rights concerning their personal information.
Under the California Consumer Privacy Act of 2018 (“CCPA”), you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
RESPONSE TIMES
Within 45 days of receiving such a request, we will provide a California Privacy Disclosure.
NON-DISCRIMINATION
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
OTHER CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding any disclosure of personal information to third parties to enable their direct marketing purposes.
We do not sell, or otherwise disclose, your data for this purpose.
CHANGES TO OUR PRIVACY STATEMENT
We may update this policy from time to time, so please review it frequently as any changes to this Policy are in force at the time of posting.
If we make any changes to our Policy, we will post the updated Policy to this Website, and may post it to other places we deem appropriate. Users who have authorized email communication will be notified via email of any material changes to the Policy. We will use Personal Information in accordance with the Policy under which it was collected.
CONTACTING US
If you have any concerns, or would like more detail about how we process your Personal Data, you can contact us using data.protection-usa@bet365.com.
Hillside (US New Media Holdings US) INC Hillside (US New Media) LLC Hillside (Fantasy) LLC Hillside (Technology US) LLC Hillside (Shared Services US) LLC Hillside (Arizona) LLC Hillside (California) LLC Hillside (Colorado) LLC Hillside (Indiana) LLC Hillside (Iowa) LLC Hillside (Louisiana) LLC Hillside (New Jersey) LLC Hillside (New York) LLC Hillside (Ohio) LLC Hillside (Texas) LLC Hillside (Virginia) LLC Please note, this Policy does not apply to any of our non-U.S. subsidiaries.
Please note, this Policy does not apply to any of our non-U.S. subsidiaries.
To the extent that we provide you with notice through our services of different or additional privacy policies or practices (e.g. at the point of collection), those additional terms shall govern such data collection and use.
TYPES OF PERSONAL DATA COLLECTED
Personal Information is gathered in two ways:
1. From your interaction with our website and services, i.e., certain Website information about you, such as domain name, IP address, browser type and page views, mobile device ID and type, and geolocation which is collected through our Website's or our Apps’ technology to provide certain functionality to you, to remember you when you return, to customize our Website to your preferences and manage content, and compile statistics about Website usage; and
2. Directly from you, when
a. you voluntarily submit Personal Information such as, first and last names, addresses, email address(es), phone numbers, birthdate, preference information, and
b. when you register to become a user of the Website or the Apps we will collect the password and related security information.
When we collect this type of information we will notify you as to why we are asking for information and how this information will be used either in this Policy or separately at the point at which the information is collected if not described in this Policy.
RIGHT NOT TO PROVIDE INFORMATION
In certain jurisdictions, you may have the right not to provide Personal Information. However, if you elect not to provide such information, you may not be able to utilize certain services.
GEOLOCATION
In order to provide services to you bet365 is required to establish your physical location from technologies like GPS, Wi-Fi, or cell tower proximity. Without this information we will be unable to provide services to you.
COOKIES/ONLINE TRACKING
Some information that we collect about you is collected passively through the use of "cookies". Cookies are small files of information, which save and retrieve information about your visit to the Website - for example, how you entered and navigated our Website, and what information was of interest to you. We use this information to remember you when you return and to customize our Website to your preferences.
There are two types of cookies: session and persistent cookies.
• Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
• Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer.
• Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
DO NOT TRACK SIGNALS
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in the Cookies section (e.g. by disabling cookies).
PURPOSES FOR PERSONAL DATA COLLECTION AND USE
We collect and use such personal data to provide and improve our services, customer and technical support, and billing and marketing activities, to respond to requests, to process transactions, for administrative purposes, to fully comply with our legal and regulatory obligations and as otherwise instructed by customers and their authorized users.
DISCLOSURES TO THIRD PARTIES
bet365 does not sell your personal data for marketing, or any other, purposes. No such sales have been made in the preceding 12 months.
We disclose such personal data to the following types of third parties for the foregoing purposes:
• Affiliates, partners, contractors, service providers and other third parties to assist us in providing our services, support, responding to information requests and related activities to customers based on our instructions;
• Other group entities as part of business transactions, fulfilling your requests, providing our services, support, responding to information requests, permissible marketing, fulfilling all legal and regulatory obligations and related business activities;
• Other corporate entities as part of a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets.
We may be required to disclose personal data in response to lawful requests by public and regulatory authorities, including to meet national security or law enforcement requirements.
If we transfer your Personal Data to a third party, we will ensure the third party is contractually obligated to process your data only for limited, specific purposes consistent with this policy, to apply the same level of protection to that data as bet365.
As part of our service we may transfer data to other companies within the bet365 group, where this may occur we are committed to do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures a protection of your personal information to the standard required within the European Economic Area (EEA). Upon notice we will take reasonable and appropriate steps to stop and remediate unauthorized processing.
We remain responsible for the personal data that we share with third parties for processing on our behalf, and we remain liable under the Principles if such third parties process such personal data in a manner inconsistent with the Principles and we are responsible for the event giving rise to the damage.
DISCLOSURES OF PERSONAL DATA FOR A BUSINESS PURPOSE
In the preceding 12 months we have disclosed the following categories of personal information for a business purpose to the parties identified above:
• Identifiers including personal, government and online identifiers;
• California Customer Records personal information categories;
• Internet or other electronic network activity information;
• Commercial information; and
• Geolocation data.
RIGHTS OF ACCESS AND LIMITING USE AND DISCLOSURE
When required in your jurisdiction we will permit individuals to access, correct, amend or delete Personal Information that is demonstrated to be inaccurate or incomplete.
To exercise these rights, please contact us by emailing data.protection-usa@bet365.com or by contacting Customer Services on the Toll Free number 1-888-8-bet-365. Please note that should we, in any situation, be acting as a processor of personal data for our customer, we may first refer your request to the customer that submitted your personal data, and we will assist our customer as needed in responding to your request.
Reasonable access to Personal Information will generally be provided within forty-five (45) calendar days at no cost to you, subject to limited exceptions prescribed by law.
INQUIRIES OR COMPLAINTS
bet365 commits to resolve complaints about our collection or use of your personal information.
Individuals with inquiries or complaints regarding our Privacy Policy should first contact bet365 at data.protection-usa@bet365.com.
bet365 has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning human resources data transferred from the EU in the context of the employment relationship.
If the issue cannot be resolved through our internal processes, you may file a claim free of charge with the Maltese Information and Data Protection Commissioner, an independent EU dispute resolution provider, at https://idpc.org.mt/.
If you have a complaint left unresolved by all available recourse mechanisms, you may invoke binding arbitration.
ENFORCEMENT
Our commitments are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
YOUR CALIFORNIA PRIVACY RIGHTS / NOTICE FOR CALIFORNIA RESIDENTS
California residents who have provided Personal Information to us may obtain information or exercise other rights, regarding our processing and disclosures, if any, of Personal Information to third parties for third-party direct marketing purposes.
MAKING A REQUEST
Requests for any of these services may be made to the following email address: data.protection@bet365.com or through contacting Customer Services on the Toll Free number 1-888-8-bet-365.
All requests to access any rights must be verifiable. To be verifiable your request must:
• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Any disclosures we provide will only cover the 12-month period preceding the receipt of a verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
RIGHT OF ACCESS AND PORTABILITY
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
RIGHT OF DELETION
California residents ("CA customers") have certain rights concerning their personal information.
Under the California Consumer Privacy Act of 2018 (“CCPA”), you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
RESPONSE TIMES
Within 45 days of receiving such a request, we will provide a California Privacy Disclosure.
NON-DISCRIMINATION
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
OTHER CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding any disclosure of personal information to third parties to enable their direct marketing purposes.
We do not sell, or otherwise disclose, your data for this purpose.
CHANGES TO OUR PRIVACY STATEMENT
We may update this policy from time to time, so please review it frequently as any changes to this Policy are in force at the time of posting.
If we make any changes to our Policy, we will post the updated Policy to this Website, and may post it to other places we deem appropriate. Users who have authorized email communication will be notified via email of any material changes to the Policy. We will use Personal Information in accordance with the Policy under which it was collected.
CONTACTING US
If you have any concerns, or would like more detail about how we process your Personal Data, you can contact us using data.protection-usa@bet365.com.